The Great Canadian Aftermarket Trade Show’s innovative combination of conference and exhibit components is designed to jump start and connect Canada’s automotive aftermarket. From the publishers of Indie Garage and Jobber Nation.
Virtual Conference Program
Live Sept. 25: J.D. Power Canada Customer Satisfaction–What’s the score?
Aftermarket service businesses are ranked by their customers every year. The most recent J.D. Power results are out, with NAPA Autopro shops coming in second to Audi dealerships. What can you do to improve your customer satisfaction and why should you try? Presented as part of The Great Canadian Aftermarket Trade Show Virtual Conference Series, this webinar features J.D. Power Canada automotive practice lead J.D. Ney who discussed what’s behind the results, and what you do that really impacts customer satisfaction.
LIVE August 26: Maintaining your balance in business and life
Steve Van Kessel, Parry Automotive on seeking balance. Steve Van Kessel is partner in Ontario jobber Parry Automotive , a second-generation jobbing enterprise. He’s also an active, professional recording artist. He’ll talk about seeking balance professionally and personally and how business and music energize each other.
Live August 20: Apprenticeship in a pandemic Part II
France Daviault, Executive Director of the Canadian Apprenticeship Forum will led a discussion on the impacts of the pandemic on apprenticeships. For more information on the Canadian Apprenticeship Forum, visit: https://caf-fca.org/
Live August 18: Retail trends and opportunities for stores and service providers
Paul Reed “The Showroom Guy” will be on hand to discuss the current challenges and opportunities in showroom and waiting room design for automotive parts retailing and aftermarket service businesses.
Service Panel and Town Hall: Customer Service Lessons learned–What do we keep?
THIS EVENT WAS LIVE JULY 22, 2020 11:00 AM E.T.
The independent aftermarket service community adjusted quickly to accommodate new ways of providing customer service. What have shops learned from making these changes and what changes are going to stay with us?
Conference Session: Automotive Apprenticeships in a Pandemic
With Alan McClelland, Dean of the School of Transportation at Centennial College
“Automotive Apprenticeship in the pandemic” A Great Canadian Aftermarket Trade Show Virtual Conference Session with Alan McClelland, Dean of the School of Transportation at Centennial College in Toronto, Ont. We discuss the impact and surprising opportunities this disruption has created.
Conference Session: Stress, Sales and Embracing the Virtual
Norm Rose, Excel Sales Consulting, presents some tools to help aftermarket professionals deal with stress, and be effective in a changed economy and new normal. Excel offers a full slate of virtual and live training for the aftermarket. Find out more at Excel Sales Consulting is at https://www.excelsalesconsulting.com/
STAY TUNED FOR ADDITIONAL EVENTS!