Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, has introduced the Epicor PartExpert GFX eCatalogue interface for automotive aftermarket users.
The innovative graphical automotive-parts catalogue interface helps distributor and jobber personnel, service writers, and other users of any skill level enhance lookup efficiency, strengthen customer satisfaction, and increase sales.
The new GFX interface is immediately available for users of the Epicor Visionand Epicor Eagle for the Aftermarket business management solutions.“The parts and service industry has reached an inflection point in the demand for and consumption of comprehensive product intelligence. This exciting new interface combines the power of our industry-leading digital content with lookup tools that can make every user—even an inexperienced parts counterperson—far more proficient in serving their customers, solving problems and increasing their revenue,” said Scott Thompson, Senior Vice President, Automotive and Business Services, Epicor Software.
Representing one of the most significant advancements in eCatalog technology of the past 30 years, the Epicor PartExpert GFX eCatalogue is designed to help users provide a superior customer experience in every parts and service interaction.
“Parts providers have told us they are finding it difficult to attract seasoned counter professionals. The PartExpert GFX interface addresses this challenge by helping even the most inexperienced employees to quickly and easily find the right parts for every customer,” said Scott Thompson, senior vice president, automotive and business services, Epicor.
The interface enhances traditional, menu-driven lookup prompts with new, detailed system visualizations featuring embedded part intelligence. Rather than requiring keyed prompts to drill down to a specific part, the GFX interface allows users to more easily identify available aftermarket and original equipment parts represented within corresponding vehicle system diagrams. By clicking on the brake system visualization for a late-model import application, for example, the user will see an exploded view of all system components—rotors, calipers, brake pads, hardware, etc.—along with available original equipment (OE) and aftermarket part numbers. Clicking on a part within the exploded view automatically performs a catalog lookup on that component.
This highly intuitive design helps users quickly visualize part location and design and identify related parts that might be needed to complete a repair. Product images, installation instructions, warranty details, and other value-added content also is available with a single click.
“The GFX interface has definitely made our parts lookup process faster and more accurate, which helps ensure a higher level of customer service,” said Michael Crews, vice president of information technology, Tri-States Automotive Warehouse, Inc. “The parts breakout of any system you’re looking at is right there in front of you, and you can easily click on whatever replacement part you need, instead of having to guess.”
“The vehicle parts and service industry has reached an inflection point in the demand for comprehensive product intelligence,” said Thompson. “The GFX interface helps our customers get fit to grow their businesses faster by providing a superior customer experience in every transaction. As with all of our Aftermarket solutions, the new graphical interface is exceptionally easy to use yet offers a much deeper view of all the parts and related intelligence needed for each repair.”
To learn more about Epicor PartExpert GFX graphical eCatalogueinterface and other Epicor content solutions, contact your Epicor representative, click here, call Epicor toll-free at 800-999-1809 or email firstname.lastname@example.org.