Research firm Frost & Sullivan has recognized Delphi Technologies with its 2017 North American Company of the Year Award.
The honour was awarded to Delphi due to the strong growth of its aftermarket division, which is driven by the company’s investment in expanding its product portfolio and developing key distribution partnerships.
“Delphi has demonstrated strong year-over-year growth as a result of adding products like batteries and chassis/suspension components, as well as focusing on key areas of strength, such as engine management products,” said Anuj Monga, research analyst.
The market share growth and expansion of Delphi’s aftermarket division has been largely enabled by Delphi’s strong brand equity. The company is a leading original equipment supplier, with just three top automotive original equipment manufacturers (OEMs) accounting for almost 28% of its global sales. As of 2016, 18 of the top 20 vehicles models in the United States carried a Delphi part, which is a testament to the company’s widespread brand acceptance and of the positive customer perception of Delphi’s quality and reliability.
In addition to expanding its product portfolio, Delphi has also been making incremental changes over the past few years to its fuel pumps, for which it is a major supplier. The company’s latest line of fuel pumps incorporate a patented turbine pump to eliminate vibration and maintain consistent fuel flow for a longer service life, eventually also contributing to improved efficiency.Delphi recently launched its fuel tank cleaning kit and an educational campaign that aids technicians in using the kit. Approximately 75% of the aftermarket customer base are do-it-for-me (DIFM) consumers who expect a superior installation and service experience from channel partners and service technicians. Delphi continues to improve the customer experience through ongoing quality training for installation and service technicians and for do-it-yourself customers, including a free eLearning program that is available on the company’s Web site. This program covers sales, diagnostics, and installation of the company’s products. As a result, Delphi has positioned itself at the forefront of launching new solutions aimed at enhancing the overall customer experience.
“Frost & Sullivan’s independent analysis has confirmed that the company has emerged as an after-sales force in North America by successfully addressing many of the challenges that exist in the market. It is for these reasons that Delphi Technologies has earned Frost & Sullivan’s North American Company of the Year award,” said Anuj Monga.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.