Owner / Manager Articles

Comment: The Difference A Border Makes

Comment: The Difference A Border Makes

Those who know me best also know that I am generally happy to share my opinion on many things in the automotive  space. Still, a recent call from an industry contact caught me by surprise. It wasn’t so much the specific topic, as it was the fact that the impetus for...

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Donate to the Ukraine Humanitarian Crisis Appeal

Donate to the Ukraine Humanitarian Crisis Appeal

Canadians have stepped up in many significant ways to help during the war in Ukraine and the resulting humanitarian crisis. Canada is home to one of the largest populations of Ukraine origin. More than an estimated 1.3 million persons of full or partial Ukrainian...

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Mauro Cifelli: Building your aftermarket leadership skills

Mauro Cifelli: Building your aftermarket leadership skills

Mauro Cifelli is the CEO of Groupe Del Vasto. Cifelli is a past recipient of the AIA of Canada’s Distinguished Service Award, and more recently the recipient of the Aftermarket Warehouse Distributors Association’s Pursuit of Excellence Award. He joined CHAT Media...

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Online sales in a supply-challenged market

Online sales in a supply-challenged market

It may sound counterintuitive to announce your company’s service-level challenges to online customers up front, but it may in fact be the best route to maintaining customer satisfaction. It’s no secret that supply chain disruptions have had an impact on virtually...

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How Your Storefront Tells Your Story

How Your Storefront Tells Your Story

By Paul Reed It always surprises me how many auto parts stores I see that have very plain-looking storefronts. Sure, you’re not exactly selling fashionable clothes or fancy sports gear. But having an attractive storefront is just as important as it is for any other...

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Check out the 4th Annual Aftermarket Intellligence Issue!

Check out the 4th Annual Aftermarket Intellligence Issue!

The 4th Annual Aftermarket Intelligence Issue features the latest Canadian automotive service market data from J.D. Power and Trends to Watch for aftermarket businesses at all levels. Plus a we are proud to present in this issue a Special Feature: "The E.R.I. Group: A...

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