Aftermarket auto service businesses are facing reputational risks as consumers increasingly look to deep discount online sellers to challenge them on parts pricing. What's the solution? Host Andrew Ross is joined by Zara Wishloff, owner of APD Auto Parts Distributors...
Canadians have stepped up in many significant ways to help during the war in Ukraine and the resulting humanitarian crisis. Canada is home to one of the largest populations of Ukraine origin. More than an estimated 1.3 million persons of full or partial Ukrainian...
Auto parts maker Tenneco, best known in the aftermarket for its DRiV division and its Moog chassis, Monroe ride control, Fel-Pro gaskets, and Walker exhaust brands--among others--is being taken private In a deal valued at approximately $7.1 billion USD. Tenneco...
Mauro Cifelli is the CEO of Groupe Del Vasto. Cifelli is a past recipient of the AIA of Canada’s Distinguished Service Award, and more recently the recipient of the Aftermarket Warehouse Distributors Association’s Pursuit of Excellence Award. He joined CHAT Media...
A Right to Repair bill that could entrench the independent automotive aftermarket’s access to repair tools, information and parts and the consumer’s right to choose where to have their vehicle repaired has been introduced into Canada’s House of Commons. The private...
As store design expert Paul Reed points out, great store design involves a lot more than just good lighting and attractive display spaces. It’s about the human environment and how people, both customers and staff, function within it. By Paul Reed The Showroom GuyI've...
There is clear evidence consumers have been driven to change their purchasing habits in terms of what they buy, how they expect to be served, and how they want to pay. The recent in-depth 2021 MasterCard “Top Retail Trends To Watch In 2022” report detailed what many...
It may sound counterintuitive to announce your company’s service-level challenges to online customers up front, but it may in fact be the best route to maintaining customer satisfaction. It’s no secret that supply chain disruptions have had an impact on virtually...
Bestbuy Distributors Limited presented its 2020 Vendor of the Year and four supplier Awards of Excellence. The awards were presented to recipients at a virtual ceremony on December 22, 2021. “These accolades are designed to officially celebrate our vendor community...