Featured Articles

My Odyssey: An Epic Service Journey. (Not The Good Kind.)

My Odyssey: An Epic Service Journey. (Not The Good Kind.)

I recently had what turned out to be the longest automotive service experience of memory, and both showed automotive service business at its best, and, in some very specific ways, at its worst. So, I ask for your understanding in this personal tale, in the hope that...

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Jobber Nation June/July: Hosie & Brown at 50 and much more

Jobber Nation June/July: Hosie & Brown at 50 and much more

In this issue, we celebrate the 50th anniversary of Ottawa distributor Hosie and Brown and find out how they got to where they are today. In this latest issue of Jobber Nation, we celebrate the 50th anniversary of Ottawa distributor Hosie & Brown and dive into...

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Value beyond the invoice price

Value beyond the invoice price

(SPONSORED CONTENT) The right part protects fit, time, trust and the next repair. When a customer compares parts, the conversation often starts with price. But for counter teams and techs, the stronger conversation starts with value.Price is one line. Value is the...

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